1. How can I pay for my order?
There is currently one way to pay. Most customers are used to accept online payment with credit card.
2. When can I get my order?
Orders are processed daily. Your order will be processing with our warehouse or suppliers and you can expect your order to be delivered within 2 business days. Sometimes there can be slight delays due to huge demands, holidays or slow customs processing, but your order will always be delivered, within one week.
3. How to solve the problem that I can not enter your website?
We are sorry for this inconvenience. If this situation occurs, please contact with our website worker by email . We will our website and it works well now. Maybe your network went busy or our server was updating at that time, please try again later.
4. What if my package arrived damaged, and I need to make a return?
We offer a 30 day money back guarantee on all the items we sell. Please consult our return policy for details on how to easily return your product(s).
5. What should I do if I still don't receive my order after the estimated delivery timeframe provided by you?
You will have to notify us and we'll investigate the situation for you, followed by working out a replacement solution, whenever necessary. Whatever it is, you have paid us, and we ensure that you will receive your order by any means.
6. What if the shipment is lost or missing?
A replacement solution will be offered to you. All orders are insured before shipping
7. Why haven't I received my order confirmation email?
Spam filtering software may be installed on your computer or used by your email provider or Internet service provider. To ensure that you receive our emails and our responses to your inquiries, do one of the following:
<1> Add the email: firstname.lastname@example.org to your safe list.
<2> Check your junk, bulk or spam folder.
<3> Disable the spam filter on your computer. If these methods fail, email us at email@example.com, provide your full name and address and we will send your confirmation
8. Will my credit card transaction be safe with you?
Yes. Our policy is to respect and protect the privacy of our users. All personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used exclusively for the purpose of fulfilling your order and making your buying experience a success. Strict guidelines are adhered to in order to keep your personal information private.
9. Can you ship to an address other than the billing address?
Yes we can, just specify your alternate address in your email message to us.
10. What is your return and exchange policy?
<1> Return policy
If you are 100% not satisfied with our product, you must contact us within a week from the day the items are delivered to you. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
If returning right items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable.
We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking for your own protection, as we cannot be responsible for lost shipments.
All returned merchandise should be sent to the shipping address we email you.
<2> Exchange policy
Exchanges are treated as new orders with our company. You may place a new order for the desired item at the same time you receive a return authorization or you may wait until your return is received and a refund is issued before placing a new order.
firstname.lastname@example.org strives to perfect in all aspects of customer service, and we are positive you will be highly satisfied with the quality of our products and service.
11. How do I cancel my order?
Processing begins at the time an order is received. Please contact us in 12 hours if you want to cancel order, then we can refund to you directly. We always make shipment to you in 24 hours. Credit card transaction fee is nonrefundable.
12. How do I purchase more than one product?
After you add a product to your shopping cart, you can continue to browse or add additional products to your order by clicking the "keep shopping" link.
13. I've read everything in your FAQ, and still can't find the answer to my question.
It's pretty simple, just write to email@example.com and you'll have your question answered in less than 24 hours time, just as soon as possible.